Privacy Policy
Effective Date: January 2026
Last Updated: January 2026
Introduction
Sundown Reptiles ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in any way.
By using our website or purchasing from us, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide Directly
When you interact with Sundown Reptiles, we may collect the following information:
Order and Purchase Information
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Full name
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Email address
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Phone number
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Shipping address
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Billing address
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Payment information (processed securely through our payment provider)
Account Information
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Username and password (if you create an account)
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Order history
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Saved preferences
Communications
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Messages sent through our contact form
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Email correspondence
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Customer service inquiries
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Social media interactions
Live Animal Purchases Due to the nature of shipping live reptiles, we may collect additional information necessary for safe delivery, including:
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Preferred delivery dates and times
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Alternative contact numbers
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Special delivery instructions
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Weather-related scheduling preferences
Information Collected Automatically
When you visit our website, we automatically collect certain information:
Device and Browser Information
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IP address
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Browser type and version
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Operating system
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Device type (desktop, mobile, tablet)
Usage Information
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Pages viewed
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Time spent on pages
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Links clicked
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Referring website
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Date and time of visits
Cookies and Tracking Technologies We use cookies and similar technologies to enhance your browsing experience. See the "Cookies" section below for more details.
How We Use Your Information
We use the information we collect for the following purposes:
Order Fulfillment
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Process and ship your orders
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Coordinate live animal shipments
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Send order confirmations and shipping updates
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Communicate delivery scheduling for live animals
Customer Service
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Respond to inquiries and support requests
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Provide care guidance and husbandry support
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Address concerns or issues with orders
Website Improvement
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Analyze website traffic and usage patterns
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Improve website functionality and user experience
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Troubleshoot technical issues
Marketing (With Your Consent)
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Send newsletters about new animals, care tips, and updates
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Notify you of special offers or availability
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Share educational content about species we work with
Legal Compliance
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Comply with applicable laws and regulations
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Maintain records as required for live animal sales
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Protect our legal rights and interests
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers We work with trusted third parties who assist us in operating our business:
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Payment processors (to securely process transactions)
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Shipping carriers (FedEx for live animal shipments)
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Email service providers (for order confirmations and newsletters)
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Website hosting and analytics services
These providers only have access to information necessary to perform their services and are obligated to protect your data.
Legal Requirements We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:
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Comply with legal obligations
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Protect our rights or property
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Prevent fraud or illegal activity
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Ensure the safety of our customers or others
Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information.
Types of Cookies We Use
Essential Cookies Required for basic website functionality, including:
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Shopping cart functionality
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Secure checkout process
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Account login sessions
Analytics Cookies Help us understand how visitors use our website:
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Pages visited
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Time on site
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Navigation patterns
We use this information to improve our website and user experience.
Marketing Cookies Used to deliver relevant advertisements and track marketing campaign effectiveness. These are only used with your consent.
Managing Cookies
You can control cookies through your browser settings:
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Most browsers allow you to refuse cookies
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You can delete existing cookies
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You can set your browser to alert you when cookies are being sent
Note that disabling certain cookies may affect website functionality, including the shopping cart and checkout process.
Data Security
We implement reasonable security measures to protect your personal information:
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Secure Socket Layer (SSL) encryption for data transmission
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Secure payment processing through PCI-compliant providers
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Limited access to personal information by authorized personnel only
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Regular security assessments and updates
While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted to our website.
Data Retention
We retain your personal information for as long as necessary to:
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Fulfill the purposes outlined in this policy
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Comply with legal obligations
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Resolve disputes
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Enforce our agreements
Order records are retained for a minimum of seven years for tax and legal compliance purposes. You may request deletion of your account and associated data, subject to our legal retention requirements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Correction You can request access to the personal information we hold about you and ask us to correct any inaccuracies.
Deletion You may request deletion of your personal information, subject to legal retention requirements.
Marketing Opt-Out You can opt out of marketing communications at any time by:
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Clicking the "unsubscribe" link in any marketing email
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Contacting us directly at the information provided below
Do Not Track Some browsers offer a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals.
To exercise any of these rights, please contact us using the information in the "Contact Us" section below.
Third-Party Links
Our website may contain links to third-party websites, including:
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Social media platforms
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Care resource websites
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Supplier websites
We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
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Right to know what personal information is collected
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Right to know whether personal information is sold or disclosed
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Right to opt out of the sale of personal information (we do not sell personal information)
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Right to request deletion of personal information
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Right to non-discrimination for exercising privacy rights
To exercise these rights, contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
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We will update the "Last Updated" date at the top of this policy
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For significant changes, we may notify you by email or website notice
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Continued use of our website after changes constitutes acceptance of the updated policy
We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Sundown Reptiles
Email: sundownreptiles@gmail.com
Phone: 847-344-9607
For privacy-related inquiries, please include "Privacy" in the subject line of your email.
Consent
By using our website, creating an account, or making a purchase, you consent to this Privacy Policy and agree to its terms.
This privacy policy is provided for informational purposes. We recommend consulting with a legal professional to ensure compliance with all applicable laws and regulations specific to your jurisdiction and business operations.